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Refund Policy

Last updated: July 3, 2020

We do not provide refunds after the product is shipped, which you acknowledge prior to purchasing any product on the Website. Please make sure that you've carefully read product description before making a purchase.

Canceling Your Order

When ordering your goods you are agreeing to a legal binding contract. According to Consumer Contracts Regulations 2013, made to measure goods, e.g. blinds are excluded from this legislation and the 7 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money.

Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.

Please note that We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.

Exclusions Policy

We are unable to offer refunds or exchanges on the following items:

  • Made to Measure Wooden Blinds & Accessories;

  • Made to Measure Wooden Shutters & Accessories;

  • Made to Measure Drapes & Curtains;

  • Cut to length fabric

These products are made to your specification and we strongly recommend that you follow our Made to Measure Buying Guide before committing to your order.

Faulty or Damaged Items

Kott / Uniprod Management SRL has a legal obligation to sell goods to you in accordance with the contract we have agreed with you.

Online or Telephone Orders
If any item that we deliver to you arrives damaged or is faulty, or is otherwise not in accordance with our contract with you, then we will happily replace the item for free or refund the item. Please note that we will only refund the delivery charge if the whole order is damaged or faulty.

In-store Purchases
If any item we sell is damaged or is faulty, or is otherwise not in accordance with our contract with you, then we will happily replace the item for free or refund the item in accordance with our returns policy above.

Alternative Dispute Resolution

If you have made a complaint and have exhausted all the options provided by Kott Online, or you are not satisfied with the resolution we have provided, you have the right to refer your dispute to Alternative Dispute Resolution. There is an EU wide ADR mechanism available to consumers which can be accessed here.